Effective date: 15 July 2025
This Privacy Policy explains how BIOFLAMES ("we", "our", or "us") collects, uses, and protects your personal data when you visit our website, make a purchase, or contact us.
BIOFLAMES
Prescot Road, Exeter, EX4 1RB, Devon, United Kingdom
Email: office@bioflames.co.uk
We are the data controller responsible for your personal data.
We may collect and process the following personal data:
Full name
Email address
Phone number
Billing and shipping address
Payment details (handled securely by our payment providers)
Order history
Information collected through cookies (see section 6)
We use your personal data for the following purposes:
To process and deliver your orders
To contact you regarding your orders or enquiries
To provide customer service and support
To send you marketing emails (only if you opt in)
To analyse website performance and improve user experience
We only share your personal data with trusted third parties necessary for operating our business, including:
Payment processors (e.g. Stripe, PayPal)
Delivery and courier companies
These partners only receive the data necessary to perform their services.
We process your personal data on the following legal bases:
Contractual necessity – to fulfil your purchase and deliver products
Legal obligation – for accounting and tax compliance
Consent – for marketing communications (you may withdraw at any time)
Legitimate interest – to improve our services and protect our business
We use cookies to:
Enable basic website functionality
Remember your preferences
Analyse website usage
Deliver targeted advertising (marketing cookies)
By using our site, you agree to the use of cookies. You can manage or disable cookies through your browser settings.
If you opt in, we may send you promotional emails about our products and special offers. You can unsubscribe at any time using the link provided in our emails or by contacting us directly.
We retain your data for as long as necessary to:
Fulfil your order
Meet legal and accounting requirements (typically up to 6 years)
Resolve any disputes
Comply with tax regulations
After this period, your data will be securely deleted or anonymised.
Under UK data protection laws, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your data (“right to be forgotten”)
Object to or restrict certain types of data processing
Withdraw consent at any time (for marketing)
Lodge a complaint with the Information Commissioner’s Office (ICO)
For any data-related queries, contact us at: office@bioflames.co.uk
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
We may update this Privacy Policy from time to time. Any significant changes will be posted on this page. We encourage you to review this policy regularly.