Effective Date: 15 July 2025
Welcome to BIOFLAMES. These Terms of Service govern your use of our website and the purchase of products through www.bioflames.co.uk. By placing an order, you agree to be bound by these terms.
BIOFLAMES is a sole trader business based in the United Kingdom.
Business address: Prescot Road, Exeter, EX4 1RB, UK
Email: office@bioflames.co.uk
We sell products to both individual consumers and businesses. All customers must be located in the United Kingdom. We do not ship internationally.
We sell bioethanol fireplaces and related fuels. No digital products or subscriptions are offered. All orders are subject to availability.
You may create an account to place and manage your orders. By registering, you agree to provide accurate and complete information and to keep your login details secure.
All prices are listed in GBP and include applicable VAT.
Payment must be made in full at the time of ordering via PayPal or credit/debit card.
Orders are usually processed within 2–3 working days, but may take up to 5 working days depending on stock availability.
Deliveries are handled by the most suitable courier, such as UPS, DPD, Parcelforce, or others. We do not currently offer local pickup.
You may return unused products in their original packaging within 30 days of delivery at your own expense.
To qualify for a refund:
The product must be unused.
The item must be returned in original, undamaged packaging.
If your item arrives damaged, please contact us immediately at office@bioflames.co.uk with photos and order details.
Our products come with a 12-month warranty from the date of purchase. This warranty covers manufacturing defects under normal and proper use in accordance with the product instructions.
Warranty does not cover:
Damage resulting from misuse or neglect.
Products used contrary to safety guidelines.
Consumable items (e.g., fuel) unless defective.
Customers use our products at their own risk. Always follow the provided safety instructions.
BIOFLAMES is not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
Customers may register an account to track orders and manage purchases. You are responsible for maintaining the confidentiality of your login credentials.
We may update these Terms from time to time. Continued use of our website or placing orders after changes are made constitutes your acceptance of the updated Terms.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.